FAQs | Kaufmann's Grand in Pittsburgh, PA

Q: Can I schedule a tour online?

Yes, please visit www.rentkaufmanns.com .

General Community Information

Where is Kaufmann’s located?

Kaufmann' Grand on 5th is located at 434 5th Ave Pittsburgh, PA 15219.

What is the neighborhood like?

The building is located at “main-and-main” in Downtown Pittsburgh, with numerous restaurants and cultural offerings.

What are the leasing office hours?

Monday - Friday: 9am-5pm
Saturday - Sunday: 10am-4pm

Touring

Can I schedule a tour online?

Yes, please visit www.rentkaufmanns.com.

Do you offer self-guided tours?

Kaufmann’s is a community unlike any other and we want to make sure you see and soak up everything during your visit! Because of that, we only offer guided tours with a member of our leasing team. Please view our virtual tours on our website.

How much time should I set aside for a tour of Kaufmann’s? What can I expect to see?

45 minutes – you’ll see the shared community spaces, amenities and your next home!

Where can I park for my tour of Kaufmann’s?

Please park in the Target Garage. Use the red Target elevators to go up and exit through Target, turn to the right to walk up to our front doors. Parking for tours is validated.

Lease Terms & Fees

Do you offer flexible lease terms?

Yes, 3-15 months.

When is rent due? What are my payment options?

Rent is due on the 1st of each month. Payments can be made by accessing your resident portal through the Sentral Life App using bank draft, credit card, or debit card.

Can I pay my rent with a credit card?

Yes, rent can be paid with a credit card through the resident Sentral Life App. Please note that a processing fee may apply.

What is included in my monthly rent payment? Are utilities included?

Utilities are not included in the base rent. Residents are billed separately through Conservice for water, sewer, gas and trash. Residents are responsible for electric and Wi-Fi.

Are there any additional costs not included in the monthly rent?

Yes, in addition to base rent, residents may anticipate the following monthly fees:

Assigned Parking
Conservice Utility Processing Fee
Pet Rent & Pet Screening Fees

These fees support premium services and convenience features designed to enhance your living experience. Please speak with our leasing team for a detailed breakdown.

Is renter’s insurance required?

Yes, all residents must maintain renters’ insurance throughout their lease term. You may choose any provider or visit (ePremium Insurance) for easy enrollment.

What additional charges should I anticipate when signing a lease?

Application Fee
Administration Fee
Security Deposit

Parking & Storage

Is parking available on-site? What are the parking fees?

Yes, our 2-level private parking garage is managed by Parkway.

Is guest parking available?

No.

Does Kaufmann’s have EV charging stations?

Yes.

Do you have bike storage? If so, is there a cost associated?

Yes, this is complimentary.

Do you offer on-site storage? If so, what does it cost?

Yes, $50-$100/month based on size.

Pets

Is Kaufmann’s pet-friendly?

Yes.

What is your pet policy?

Pets must be vaccinated and on leash at all times in public areas with exception of dog park.

Maintenance & Service Requests

Does Kaufmann’s have a dedicated maintenance team?

Yes.

How do I submit a service request?

Residents can submit maintenance requests 24/7 through the Sentral Life App., which we highly encourage.

What do I do if I have an emergency?

For any life-threatening or medical emergency, always call 911 immediately.

What do I do if I lock myself out?

Please contact the front desk for assistance.

Move-In

Do you offer move-in assistance?

No.

How do I set up utilities?

Please contact Duquesne Light for electricity. Others billed through Conservice.

What kind of security does Kaufmann’s provide?

11pm-7am private security.

Miscellaneous

Does Kaufmann’s work with locators?

Yes.

Do you offer resident referrals?

Yes.

Do you offer guest suites?

No.

Frequently Asked Questions

Luxury for a Lifetime